Servicing customers is as important in the software industry as it is in your industry. Swift Technology's service philosophy is not only to provide the best service in the industry but also to provide service that helps ensure a successful implementation. To support this philosophy and its customers, Swift Technology provides a full range of implementation and support services.

• Alliance Education
• Alliance Helpline
• Alliance Implementation Methodology (AIM)

Alliance Education

Swift Technology knows that proper education and training are essential for your company's success. Our education and training products:

• Provide an excellent learning experience
• Are presented by experienced, professional practitioners
• Enhance implementation
• Promote confidence, ownership of the project, and motivation

We recognize that businesses have unique training needs, and we meet that need by providing training at your site. Your staff learns the Alliance system by using your own data, in your own environment. What better way to learn!

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Alliance Helpline

The Alliance Helpline is your hotline to the Alliance authors. The purpose of the Helpline is to:

• Answer questions concerning the installation, implementation, and day-to-day use of the software
• Advise customers on best practices to help them get the most from Alliance
• Prioritize and provide customized enhancements, should the need arise

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Alliance Implementation Methodology (AIM)

AIMis the fast-track project management methodology designed specifically for Alliance. AIM provides the tools required for a speedy, cost-effective, and successful implementation. Our comprehensive process manages the four critical elements of a successful implementation:

1. Project Schedule-The project schedule identifies all essential tasks, specifying start and due dates, the names of individuals responsible for task completion , and related budgets.
2. Project Organization-A project-staffing plan defines all project roles and organizational structures necessary to execute the project schedule successfully.
3. Project Milestones-Predefined landmarks allow the project team to monitor progress to ensure that the schedule is being completed on time and within budget parameters.
4. Project Management-We assist your project team in developing and assigning project resources and in monitoring and evaluating their success in performing project activities on time and within budget parameters

This process consists of the following key elements:

• Obtaining top management commitment to the new system
• Developing a strategic plan detailing project scope and objectives
• Establishing a detailed and achievable project plan and budget
• Executing a full education plan and conference room pilot test
• Defining specific criteria for project performance measurement
• Providing effective management control processes

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